GRANT Check-Up service terms

Version of 18.10.2026. In case of divergence the Portuguese version prevails.

1. WHO PROVIDES THE SERVICE

1.1. The GRANT Check-Up service (the "Service") is sold and provided by the entity identified in the Legal notice ("GRANT AUTO"). Contacts: [email protected].

1.2. The on-site check is carried out by an independent car checker or workshop, a service provider contracted and selected by GRANT AUTO (the "Technician"). GRANT AUTO is the Customer's counterparty: it receives the payment, issues the invoice and is liable to the Customer for the Service under these conditions.

1.3. The Technician may not receive any payment for the Service from the Customer or from the seller. If you are asked for any amount, refuse and inform GRANT AUTO.

2. WHAT THE SERVICE CONSISTS OF

2.1. A visual and functional pre-purchase check, without disassembly, of a used vehicle indicated by the Customer, at the place where the vehicle is located, according to the checklist published on the Portal page "What we check" (the "Checklist"), with delivery of a written report with photographs and, where applicable, video (the "Report").

2.2. It includes: documents shown by the seller and vehicle identification (VIN); bodywork and paint thickness; glass and lights; running engine and cold start; reading of fault codes in all modules (OBD); tyres, brakes and suspension visible without a lift; interior and equipment; boot; road test, if authorised by the seller and with valid insurance; an additional lift inspection if needed (charged separately). In total, at least 300 points, including computer diagnostics and a test drive, and at least 50 photos and videos.

2.3. The Report describes the condition observed on the day, time and place of the check and contains the Technician's observations, organised and reviewed by GRANT AUTO, and expresses the technical opinion of the person who checked it. GRANT AUTO may use artificial-intelligence tools to organise, translate and check the Report; these do not replace the Technician's observation.

2.4. Language of the Report: the one chosen at order (Portuguese, English, Ukrainian or Russian).

2.5. The Service may be ordered for vehicles on the Portal, provided the vehicle is located in mainland Portugal, in an area where GRANT AUTO has a Technician; availability is confirmed before payment.

3. WHAT THE SERVICE IS NOT

3.1. It is not a technical vehicle inspection or the mandatory periodic inspection (IPO), it is not carried out by an inspection centre and it does not replace any inspection required by law.

3.2. The Report is not a guarantee of the vehicle, an insurance, a certificate or a judicial expert opinion; it does not guarantee the absence of hidden or future defects or the value of the vehicle.

3.3. Unless expressly stated in the Report, it does not cover: the inside of the engine, gearbox and other closed assemblies; intermittent defects or defects that do not appear during the check; deliberately concealed defects; confirmation of the actual mileage; the legal status of the vehicle (encumbrances, seizures, retention of title, theft); previous repairs that are not visible. On the mileage, the Technician gives an opinion on whether it is genuine — based on the IPO documents, service history, computer diagnostics and interior wear; this is an opinion, not a guarantee of the mileage.

3.4. The OBD reading only shows the codes present in memory at the time of reading.

3.5. Whatever cannot be checked (because the seller refuses, conditions on site are lacking, weather, flat battery, interruption of the check, etc.) is marked in the Report as "not visible", with the reason.

3.6. The decision to buy and the price negotiation are the Customer's. GRANT AUTO is not a party to the contract of sale. When the vehicle is listed by a partner dealer, GRANT AUTO may receive a commission from that dealer if the sale goes ahead; the Technician receives no amount linked to the sale and the Report does not depend on the outcome of the sale.

3.7. The Customer's rights against the seller, including the legal warranty (Decree-Law No. 84/2021), are not affected by the Service.

4. ORDER AND CONTRACT

4.1. Steps: (1) vehicle (listing, registration number or VIN, location, seller's contact if known); (2) Customer details and language of the Report; (3) summary with total price and time limits; (4) acceptance of these Terms; (5) button "Order a car inspection"; (6) payment. Before confirming, the Customer may correct the data at any step.

4.2. The contract is concluded with the confirmation e-mail sent after the payment has been confirmed, with these Terms in PDF and the invoice.

4.3. The contract is concluded in Portuguese, with an informative translation in the language chosen by the Customer, and is archived by GRANT AUTO; the Customer receives it by e-mail and may request a new copy at any time.

5. PRICE AND PAYMENT

5.1. 149 EUR (VAT included) for cars on our portal.

5.2. Payment is made when you order, on a secure payment page (card, MB WAY). GRANT AUTO does not store card data.

5.3. GRANT AUTO issues an invoice for the total amount; the Customer may provide a tax number (NIF).

6. SCHEDULING, TIME LIMITS AND UNFORESEEN EVENTS

6.1. GRANT AUTO contacts the seller to schedule the check, which may only be carried out with the seller's authorisation. For listings from other websites, the Customer authorises us to contact the seller on their behalf.

6.2. The independent car checker will visit as soon as the dealership is ready to show the car. The report arrives straight after the inspection, within 24 hours at the latest, by email, WhatsApp or in your account.

6.3. If the check does not take place within 7 days because the seller refuses, does not respond, fails to show up or has sold the vehicle, the Customer chooses: a check of another vehicle for the same price, or a full refund.

6.4. If the check fails or is delayed through the fault of GRANT AUTO or the Technician, we reschedule within 2 working days or refund in full, at the Customer's choice, without prejudice to compensation under the general rules.

6.5. Refunds: by the same means of payment, free of charge, within a maximum of 14 days.

6.6. The Customer warrants that the vehicle and seller data they provide are correct and that they have a legitimate reason to request the check (interest in buying the vehicle).

7. IF YOU ARE NOT SATISFIED

7.1. GRANT AUTO performs the Service with the required professional diligence and in accordance with the Checklist.

7.2. If the Report is incomplete against the Checklist, contains an error, or if, after the purchase, the Customer detects a defect that was within the scope of the contracted check and was not flagged, report it to [email protected], preferably within 30 days of delivery of the Report, with the evidence available. This indication does not shorten the legal time limits.

7.3. We hear the Technician and reply within 15 working days. Depending on the case: we complete or correct the Report; repeat the check free of charge; reduce the price; refund; and/or compensate the proven damage under clause 8. If necessary, we request, with the Customer's agreement, an assessment by another technician, at our cost if the complaint is upheld.

8. LIABILITY

8.1. GRANT AUTO is liable for the performance of the Service as described in clauses 2 and 3, including for the acts of the Technician.

8.2. The Report reflects the condition of the vehicle on the date, time and place of the check. GRANT AUTO is not liable for defects which, by the nature of the Service (clause 3), could not be checked, for points marked "not visible", for facts subsequent to the check, or for false information from the seller that the check could not detect.

8.3. Nothing in these Terms excludes or limits liability for wilful misconduct or gross negligence (its own or the Technician's), for damage to life, physical or moral integrity or health, or mandatory consumer rights.

9. USE OF THE REPORT

9.1. The Report is intended for the Customer's purchase decision and may be shown to the seller. With the agreement of the Customer and the seller, the listing may state "Verified by GRANT Check-Up on [date]"; the statement refers only to that date and is not a guarantee.

9.2. Publication of the Report or its use in advertising by third parties requires GRANT AUTO's written authorisation. Third parties should not base decisions on the Report, whose content reflects only the condition of the vehicle on the date of the check.

10. PERSONAL DATA

Under the Privacy policy. The Technician acts as a processor for GRANT AUTO and receives only the data necessary for the check. The seller is informed, at the first contact, of who processes their data and why.

11. COMPLAINTS AND DISPUTES

Complaints: [email protected]; reply within 15 working days. Alternative dispute resolution: see "Dispute resolution"; in disputes up to €5,000 GRANT AUTO is subject to arbitration or mediation if the Customer expressly opts for them (Article 14 of Law No. 24/96). Portuguese law; court of the consumer's domicile.