Terms and Conditions
Version of 18.10.2026. In case of divergence the Portuguese version prevails.
1. WHO WE ARE
1.1. The portal grantauto.pt (the "Portal") is operated by the entity identified in the Legal notice ("GRANT AUTO", "we").
1.2. Contacts and single point of contact (Articles 11 and 12 of Regulation (EU) 2022/2065): see the Legal notice. Languages: Portuguese and English.
2. WHAT THE PORTAL DOES AND DOES NOT DO
2.1. The Portal allows: (a) partner dealers ("Advertisers") to publish listings of used vehicles; (b) anyone to search listings and contact the Advertisers; (c) ordering the GRANT Check-Up service, provided by GRANT AUTO (clause 3); (d) asking a partner to contact you about financing, insurance, warranty, rental or the sale of your vehicle (clause 9); (e) using the free vehicle search service and the artificial-intelligence assistant (clauses 3.2 and 10).
2.2. GRANT AUTO is not the owner, seller or custodian of the vehicles listed and does not receive, through the Portal, payments, deposits or reservations for the vehicles. The contract of sale is concluded outside the Portal, directly between the Advertiser and the buyer.
2.3. All Advertisers are professionals. Every listing shows the identity and contact details of the Advertiser. Compliance with the legal obligations towards the buyer (pre-contractual information, legal warranty, invoice, credit advertising) rests with the Advertiser.
2.4. The dealership sells the car and provides an 18-month warranty.
3. GRANT AUTO SERVICES
3.1. GRANT Check-Up: a paid pre-purchase check of used vehicles, governed by the "GRANT Check-Up service terms".
3.2. Vehicle search: GRANT AUTO may, free of charge and without obligation, suggest listings matching the user's request. Suggestions are informative; the purchase decision is the user's.
4. ACCEPTANCE AND CHANGES
4.1. Browsing the Portal does not require registration. Creating an account or ordering the GRANT Check-Up requires accepting these Terms by an affirmative action (a box that is not pre-ticked).
4.2. Significant changes are communicated to registered users by e-mail and on the Portal at least 15 days in advance, unless required by law. Anyone who disagrees may close their account free of charge.
5. USER ACCOUNT
5.1. Registration is for persons aged 18 or over only. Access is by a code sent to the user's e-mail; the user keeps access to their e-mail under control and is responsible for the use of the account, except for unauthorised use that has been reported to us.
5.2. Saving favourites requires an account. The account may be closed at any time in the personal area or by e-mail.
5.3. The user undertakes to provide true and up-to-date data. Legal persons (dealers, partners, workshops) access through the accounts created under the respective agreement; whoever uses them declares to have the powers to do so.
5.4. When the account is closed, the data is retained and erased under the Privacy policy; before that, the user may request a copy of their data (portability) through the privacy contact.
6. RULES FOR ADVERTISERS
6.1. The Advertiser declares that it is authorised to sell the vehicle and that the information in the listing (make, model, version, year, mileage, known accident history, encumbrances, condition, price, warranty) is true, complete and current.
6.2. The advertised price is the total price for the consumer, including VAT where applicable. It is forbidden to state instalments, fees or credit costs without the APR (TAEG) and the representative example (Article 5 of Decree-Law No. 133/2009). Price reductions comply with Decree-Law No. 70/2007.
6.3. Prohibited content: stolen vehicles or vehicles with tampered identification; manipulated mileage; duplicate or fictitious listings; misleading prices; third-party photographs without authorisation; third-party personal data; statements such as "verified", "inspected" or "warranty" that do not correspond to provable facts; illegal, discriminatory or offensive content; credit advertising without the statutory mentions; contacts or links intended to fraudulently bypass the Portal; any content that infringes intellectual property rights.
6.4. The remaining conditions with Advertisers are set out in the partnership agreement.
6.5. Before publishing, the Advertiser provides and keeps up to date: name or company name, address, telephone and e-mail; NIF/NIPC and, where applicable, commercial registration number; and declares that it only offers vehicles and services that comply with the applicable law. We may request supporting documents and suspend the listings until the information is provided or corrected (Article 30 of Regulation (EU) 2022/2065, adopted as good practice).
6.6. Advertisers are responsible for complying, in their listings and in their contracts with consumers, with the applicable legislation, including Decree-Law No. 84/2021 (legal warranty of goods, including used goods), Decree-Law No. 24/2014 (distance contracts), Decree-Law No. 57/2008 (unfair commercial practices), Decree-Law No. 133/2009 (credit advertising) and the Advertising Code.
6.7. Licence: the Advertiser grants GRANT AUTO a non-exclusive, free licence, limited to the duration of the listing (and to the legally required archiving period), to reproduce and display the texts, photographs and videos of the listing on the Portal and in the Portal's distribution channels (clause 18.2). The Advertiser retains ownership of its content.
7. MODERATION AND REPORTS
7.1. We may check listings before or after publication, by human review and with the support of automated tools. We do not carry out general monitoring of content.
7.2. Possible measures: refusal, removal or hiding of listings; reduction of visibility; suspension or closure of the account; suspension of associated services.
7.3. Anyone may report illegal content using the "Report listing" button or at [email protected], stating the reasons, the exact address, name, e-mail and a good-faith statement. We confirm receipt and communicate the decision, with reasons and avenues of redress.
7.4. Complaint against a moderation decision: free of charge, within six months, to [email protected], reviewed by a person.
7.5. When we restrict content or an account, we send the affected user a communication stating: the measure applied and its scope; the facts and circumstances; whether automated means were used; the legal basis or the clause of these Terms infringed; and the avenues of redress available.
7.6. We may suspend, after prior warning, the processing of reports or complaints from anyone who frequently submits manifestly unfounded reports.
8. ORDERING OF RESULTS
See the page "How we order the results". The mention "Verified by GRANT Check-Up on [date]" only means that a report was issued for that vehicle on that date; it is neither a guarantee of the vehicle nor a paid ranking criterion.
9. REQUESTS FORWARDED TO PARTNERS (financing, insurance, warranty, rental, sale of your vehicle)
9.1. GRANT AUTO is not a credit institution, a credit intermediary, an insurance company or an insurance intermediary. It does not grant credit, does not present or propose credit or insurance contracts, does not compare products, does not calculate instalments or premiums, does not provide advice and does not take part in the conclusion of those contracts.
9.2. In each form we indicate the entity to which the request is sent and, where applicable, its registration number with the Banco de Portugal or the ASF. That entity contacts the user and provides the information required by law. Information about financing, insurance and other partner services shown on the Portal is the responsibility of the partner entity identified in each case.
9.3. Data is sent only to the indicated entity, at the user's request, under the Privacy policy. GRANT AUTO neither receives nor delivers any amounts relating to those contracts.
10. ARTIFICIAL-INTELLIGENCE ASSISTANT
10.1. When using the Portal's assistant, you are talking to an AI system and not to a person; you may ask for human contact at [email protected].
10.2. Answers may contain errors and do not replace reading the listing or the GRANT Check-Up Report, nor checking with the seller. The assistant does not give advice on credit or insurance.
11. REVIEWS
Governed by the "Review rules".
12. INTELLECTUAL PROPERTY
12.1. The Portal's trade marks, software, design and databases belong to GRANT AUTO or its licensors. Systematic extraction of content (scraping) is prohibited. Marks and logos of manufacturers and partner dealers belong to their respective owners and are used with authorisation or solely to identify the vehicles.
12.2. Commercial reuse of Portal content without GRANT AUTO's written authorisation is not permitted. Third-party marks and logos are used without suggesting any commercial connection that does not exist.
12.3. The texts, photographs and videos of the listings belong to the respective Advertisers, who license them to GRANT AUTO under clause 6.7.
13. LIABILITY
13.1. GRANT AUTO is liable for the services it provides in its own name, under the law.
13.2. As a hosting provider for the listings, GRANT AUTO is not liable for content supplied by Advertisers if it has no actual knowledge of its illegality and, as soon as it obtains such knowledge, acts diligently to remove it (Article 6 of Regulation (EU) 2022/2065).
13.3. GRANT AUTO is not a party to the contracts between Advertisers and buyers and does not guarantee the condition, ownership, legality or price of the vehicles, nor the conclusion or performance of those contracts.
14. PERSONAL DATA AND COOKIES
Governed by the Privacy policy and the Cookie policy. These documents are informative, are not part of the contract and do not require "acceptance".
15. COMPLAINTS AND DISPUTES
15.1. Complaints: [email protected]; reply within a maximum of 15 working days.
15.2. Alternative dispute resolution: see the "Dispute resolution" page.
15.3. Portuguese law. For consumers, the court of the consumer's domicile, without prejudice to the applicable mandatory rules. For professionals, the court of the Lisbon judicial district.
16. PRICES OF THE PORTAL'S SERVICES
16.1. Searching, contacting Advertisers, requests to partners and the vehicle search are free of charge for users.
16.2. The only service paid for by users is the GRANT Check-Up; its price, VAT included, is stated on the service page and in its Terms. An invoice is issued for every payment, as required by law.
17. SUSPENSION AND TERMINATION
17.1. We may suspend or close the account in the event of a serious or repeated breach of these Terms, fraud or a legal requirement, with a reasoned communication under clause 7.5.
17.2. Advertisers: except in the cases provided for by law, full termination of the service is communicated 30 days in advance, on a durable medium, with the respective reasons (Article 4 of Regulation (EU) 2019/1150).
18. SPECIFIC PROVISIONS FOR ADVERTISERS (Regulation (EU) 2019/1150)
18.1. Grounds for suspension, restriction or termination: those set out in clauses 6, 7 and 17.
18.2. Additional distribution channels: listings may be shown in the suggestions sent to users under the vehicle search (clause 3.2), in Portal communications and on the Portal's social networks.
18.3. Differentiated treatment: GRANT AUTO does not sell its own vehicles in the catalogue and does not treat Advertisers differently in the ordering or presentation of listings.
18.4. Access to data: the Advertiser has access, in its reserved area, to the contacts, calls and requests received and to the statistics of its listings. GRANT AUTO has access to the data generated by the use of the Portal, under the Privacy policy.
18.5. Complaints from Advertisers: [email protected]; handled within the time limits of clause 15.1.
19. FINAL PROVISIONS
19.1. If any clause is held invalid, the remaining clauses remain in force.
19.2. These Terms are available in Portuguese, English, Ukrainian and Russian; the translations are made with the support of automated tools and, in case of divergence, the Portuguese version prevails.
19.3. The accepted text is archived by GRANT AUTO and sent to the user by e-mail on a durable medium.
Dispute resolution
Version of 17.10.2026. In case of divergence the Portuguese version prevails.
1. ALTERNATIVE DISPUTE RESOLUTION (ADR)
In the event of a consumer dispute with GRANT AUTO, the consumer may refer it to the following ADR body: Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL, Lisbon Consumer Arbitration Centre), Rua dos Douradores, 108-116, 1100-207 Lisboa, tel. +351 218 807 030, centroarbitragemlisboa.pt. For disputes outside CACCL's competence: Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC), cniacc.pt. More information on the Consumer Portal: consumidor.gov.pt (Article 18 of Law No. 144/2015). You may also file a complaint in the Electronic Complaints Book (Livro de Reclamações Eletrónico): livroreclamacoes.pt. Proceedings at the centres are held in Portuguese.
2. MANDATORY ARBITRATION UP TO €5,000
In consumer disputes of a value not exceeding €5,000 (the jurisdictional limit of the first-instance courts), GRANT AUTO is subject to arbitration or mediation if the consumer expressly opts for them (Article 14 of Law No. 24/96).
3. DIRECT COMPLAINTS
Direct complaints: [email protected]; reply within a maximum of 15 working days.
4. SCOPE
This information concerns disputes between GRANT AUTO, as provider of its services, and consumers; disputes about the purchase of vehicles are with the respective dealer.