Frequently asked questions
About buying a car, inspections and GRANT AUTO services.
Where is the car?
The city and district are in the listing, under the car's name. The car is at a GRANT AUTO partner dealership. You receive the exact address and a map after ordering a GRANT Check-Up, together with the report - so you can get there easily.
How do I contact the dealer?
On the car page, select “Message the seller”, sign in and send a message in the chat for that car.
Why hasn't the dealer replied?
Dealers reply during business hours, usually the same day. If there's no reply, write to us with the car — we'll contact the dealer.
How does the warranty work?
The seller provides the legal warranty. Additional cover is optional, purchased separately and subject to the partner’s conditions.
How does the inspection work?
An independent GRANT AUTO mechanic goes to the car, inspects it with the checklist, takes photos and videos and sends the report online and as a PDF. Order it on the car page or under «Car inspection».
How does delivery work?
Delivery is arranged with the dealer. Tell us where you need the car — we'll help agree the timing and terms.
How does financing work?
Work out the payment in the calculator and send a quote request. A credit partner reviews it; the final terms depend on approval.
How do I buy the car?
Choose the car, contact the dealer and, if you like, order an inspection. The sale contract is signed with the dealer; we support you at every step.
What happens after my request?
After an inspection, credit or insurance request we email a confirmation and keep you posted at each step. Your requests' status is in your account.
Payment
The car is paid to the dealer under the contract. Paid GRANT AUTO services (such as the inspection) are paid on the site; the amount is shown before you pay.
Registration
Registering the car to the new owner is handled by the dealer at the sale. If you need help with the paperwork, write to us.
Documents
Check the documents and vehicle history before buying. For document enquiries, contact GRANT AUTO through the Contacts page.
How much does it cost?
149 EUR (VAT included) for cars on the portal. Paid when you order. If the check doesn't take place, we refund you.
How long does it take?
The report arrives straight after the inspection, within 24 hours at the latest, by email, WhatsApp or in your account.
Is the mechanic independent of the seller?
Yes. The mechanic does not work for the dealership and earns nothing from the sale. GRANT AUTO pays them — not the dealership or you.
What does the AI check?
The AI system checks that the mechanic has covered every checklist item and reviews the report for errors before it is sent to you.
What’s included in the report?
At least 300 points, including computer diagnostics and a test drive, at least 50 photos and videos, and the expert’s conclusion with a rating out of 10.
How much does the car-finding service cost?
It’s free for the buyer.
Who searches for the car?
GRANT AUTO’s AI system, working with partner dealers and mechanics.
Where do you look?
In public listings and trusted off-market sources throughout Portugal.
Do I have to buy one of the suggested cars?
No. You receive the options and decide for yourself.
Can I have a car you find inspected?
Yes. Before deciding to buy, you can book a GRANT Check-Up for 149 EUR (VAT included) or bring your own mechanic.
Who sells the car?
The seller is a professional GRANT AUTO partner dealership. The sales contract is with them, not GRANT AUTO; the 18-month legal warranty is given by the seller. You receive the seller's details after ordering a GRANT Check-Up.
Which languages does the portal support?
Portuguese, English, Russian and Ukrainian.
Can I bring my own mechanic?
You can also bring your own mechanic to see the car.
What if a paid inspection does not take place?
If the check doesn't take place, we refund you.