Review rules

Version of 18.10.2026. In case of divergence the Portuguese version prevails.

1. WHICH REVIEWS WE SHOW

1.1. Reviews of the GRANT Check-Up service and of the Portal, collected by us ("own reviews"). A GRANT Check-Up review is linked to the Technician who carried out the check and may be shown on their public profile.

1.2. Only those who ordered and paid for the service can review it: after the Report is delivered, we send all customers, at the same time, to the order e-mail, a unique, non-transferable link; each order entitles to one review, marked "Verified customer". We do not publish unverified reviews.

2. PUBLICATION AND MODERATION

2.1. We publish all verified reviews, positive and negative, in chronological order (newest first), except those which: contain insults, hate speech or illegal content; contain third-party personal data (names of technicians or sellers, registration numbers, contacts); do not concern the experience with our service; are advertising or spam.

2.2. We do not alter the text or the rating. We may hide personal data.

2.3. The author of a rejected review is informed of the reason and may rephrase it.

2.4. All published reviews, positive or negative, remain available for the same period, not less than six months. The author may edit their review at any time.

3. AVERAGE RATING

The average rating is the arithmetic mean of the verified reviews of the last 24 months.

4. INCENTIVES

We do not pay or offer discounts or other advantages in exchange for reviews, positive or otherwise.

5. EXTERNAL PLATFORMS

Reviews from external platforms (if shown) are displayed through those platforms' own tools, with source, date and number of reviews; they are collected and moderated by the respective platform under its own rules and we neither verify nor alter them.

6. REPORTING, RIGHT OF REPLY AND AUTHOR'S RIGHTS

6.1. Anyone may report a review they consider false or illegal to [email protected], stating the reason.

6.2. GRANT AUTO may reply publicly to reviews.

6.3. The author may at any time request the change or removal of their review.

7. DEALER REVIEWS

Partner dealers may only be reviewed by buyers whose contact made through the Portal resulted in a sale confirmed by the dealer: we send the buyer a unique, non-transferable link; each sale entitles to one review, marked "Verified customer" and shown on the dealer's page. The same rules on publication, moderation, average rating, incentives and reporting apply.