Dispute resolution

Version of 17.10.2026. In case of divergence the Portuguese version prevails.

1. ALTERNATIVE DISPUTE RESOLUTION (ADR)

In the event of a consumer dispute with GRANT AUTO, the consumer may refer it to the following ADR body: Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL, Lisbon Consumer Arbitration Centre), Rua dos Douradores, 108-116, 1100-207 Lisboa, tel. +351 218 807 030, centroarbitragemlisboa.pt. For disputes outside CACCL's competence: Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC), cniacc.pt. More information on the Consumer Portal: consumidor.gov.pt (Article 18 of Law No. 144/2015). You may also file a complaint in the Electronic Complaints Book (Livro de Reclamações Eletrónico): livroreclamacoes.pt. Proceedings at the centres are held in Portuguese.

2. MANDATORY ARBITRATION UP TO €5,000

In consumer disputes of a value not exceeding €5,000 (the jurisdictional limit of the first-instance courts), GRANT AUTO is subject to arbitration or mediation if the consumer expressly opts for them (Article 14 of Law No. 24/96).

3. DIRECT COMPLAINTS

Direct complaints: [email protected]; reply within a maximum of 15 working days.

4. SCOPE

This information concerns disputes between GRANT AUTO, as provider of its services, and consumers; disputes about the purchase of vehicles are with the respective dealer.